Cookie Policy

Our Cookie Policy was last updated on October 1, 2018. 

When you interact with Safetrust you will likely do so via one of our three main websites or portals. These are:

·        access.safetrust.com  - which is our production credential manager portal;

·        safetrust.com - which is our corporate web site and online store;

·        safetrust.zendesk.com - which is our Zendesk based knowledge base and support portal.

 

Cookies are used on each of these websites. They are hosted on three different platforms which means that they each have a specific cookie policy. Consequently, this statement provides you with an overview of our attitude to cookies, information about the specific cookies used on each site and a link to each specific cookie policy.

 

The General Data Protection Regulation (GDPR) is a regulation intended to strengthen and unify data protection for all individuals within the European Union (EU). Its aim is to protect the fundamental right to privacy and the protection of personal data. This affects any business or website that interacts with EU citizens. We are required by the GDPR, to inform visitors to our sites that we use cookies, to ask that you consider this policy and that we obtain you explicit consent to this policy. When you visit access.safetrust.com you provide this consent when you accept the Safetrust Privacy Statement. When you visit Safetrust.com or Safetrust.zendesk.com you will be prompted to acknowledge that cookies are used.

 

What is a cookie?

 

A cookie is a small text file (up to 4KB) created by a website that is stored in the user's computer either temporarily for that session only or permanently on the hard disk (persistent cookie). Cookies provide a way for the website to recognize you and keep track of your preferences.

For example, nearly every website uses cookies as part of the authentication process. Typically, a cookie is set when a user logs into a server via a browser. This cookie contains a unique ID which is a link to the user’s session information in your database. The browser supplies this cookie on future requests, and the server knows who you are.

 

There are three different types of cookies:

·     Session cookies: these are typically used by online shops and allow you to keep items in your basket when shopping online. These cookies expire when the browser is closed.

·     Permanent cookies: these remain in operation, even when you have closed the browser. They remember your login details and password so you don’t have to type them in every time you use the site.

·     Third-party cookies: these are installed by third parties with the aim of collecting specific information to carry out various research into behaviour, demographics etc.

 

What are your choices regarding cookies

 

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

·        For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

·        For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

·        For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

·        For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US

·        For any other web browser, please visit your web browser's official web pages.

Information about cookie usage on each site:

Access.safetrust.com  (Credential Manager)

 

The Safetrust credential manager portal uses three cookies as part of the authentication process.

These cookies are persistent cookies. They are outlined below:

 

Function: Browser client ID

Type: Persistent

Comment: Records the ID of the user browser so that we can notify the user of suspicions login activity if required.

Function: Blocked counter

Type: Persistent

Comment:Records the number of incorrect passwords entered from the client, this helps block the client from login when the maximum number of failed password attempts has been achieved.

Function: Last Company

Type: Persistent

Comment: Stores the last value selected in the company field so that this can be displayed as a default at future logins.

 

Safetrust.com

 

The Safetrust.com website is a hosted Wix site. As such your interaction with our site is managed by the Wix web framework.

The Safetrust.com site has in excess of thirty cookies. The main functional cookies are described below:

 

Name: cfduid

Type: Persistent (1 year)

Comment: Used by the content network, Cloudflare, to identify trusted web traffic. It is used in conjunction with the chat-box function on the website to function.

Name: zlcstore

Type: Persistent

Comment: Required for the chat-box function on the website to function.

Name: JSESSIONID

Type: Session

Comment: Preserves users states across page requests.

Name: TS#

Type: Session

Comment: Used by the Wix framework.

Name: _ga

Type: Persistent (2 years)

Comment: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Name: _gat

Type: Session

Comment: Used by Google Analytics to throttle request rate.

Name: _gid

Type: Session

Comment: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Name: AWSALB

Type: Persistent (6 days)

Comment: This cookie is necessary for the chat-box function on the website to function.

Name: collect

Type: Session

Comment: Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

Name: vuid

Type: Persistent (2 years)

Comment: Collects data on the user's visits to the website, such as which pages have been read.

Name: _zlcmid

Type: Persistent (1 year)

Comment: Preserves users states across page requests.

Name: CheckConnectionTempCookie#

Type: Session

Comment: Provides a hook to youtube.

Name: GAPS

Type: Persistent (2 years)

Comment: Used by Google to identify the user when sharing content with a Google + 1 button.

Name: NID

Type: Persistent (6 months)

Comment: Is a component of the Wix framework which registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

Name: zte#

Type: Session

Comment: Saves a Zopim Live Chat ID that recognises a device between visits during a chat session.

Name: XSRF-TOKEN

Type: Session

Comment: Used by Safetrust for browser security

Name: XSRF-TOKEN

Type: Session

Comment: Used by the Wix framework for browser security

There are 16 other unclassified cookies that are inherited as part of the Wix framework. Information about these can be provided upon request from privacy@safetrust.com

 

Zendesk Cookie Policy

The Safetrust support portal and self-help centre uses technology licensed from Zendesk. The Zendesk cookie policy can be found at: https://help.zendesk.com/hc/en-us/articles/360001863368-Zendesk-in-product-cookie-policy