Technical Product Manager

distributed-icon Fremont, CA
  • East Bay area-based firm | Support the global team
  • Full-time, Exempt Employee
  • 4-5 days a week in the Fremont office

About Safetrust

Safetrust is a provider of digital credentials within mobility and IoT, with offices in the United States, Vietnam, and Australia. Safetrust provides solutions that combine software and hardware, that allow customers to access their buildings, log onto their computers, sign and encrypt data, and access web-based resources securely, by using their mobile device or wearable. Safetrust products are shipped to customers and supported, either directly, as is the case with some Fortune 200 companies, or through a Channel Partner Program.

About the role

The Product Manager is responsible for product planning and execution throughout the Product Life Cycle of Safetrust’s core product line, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with product management, engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met. The ideal candidate is technical, strategic, highly collaborative, and organized and works seamlessly to manage a shifting workload. Candidates should excel at working in a fast-paced work environment with products going through rapid/continual changes. Attention to detail and the ability to grasp and translate technical capabilities into tangible benefits and value propositions are crucial to the position.

Duties & Responsibilities:

  • Work closely with the VP of Product Management on the product strategy and roadmap
  • Work closely with hardware and software engineering teams on key roadmap deliverables and issue resolution
  • Review and track manufacturing schedules and issues resolution
  • Develop the core positioning and messaging for Safetrust’s core products
  • Oversee the planning, delivery, and updates of product releases across multiple teams
  • Act as product evangelist both internally and externally 
  • Function as the technical contact point for sales and marketing
  • Be an expert in our customer’s challenges and pain points by regularly talking with customers, collecting and analyzing data, monitoring industry trends, and collaborating with our customer intelligence, support, sales, and customer success teams
  • Develop and run beta and pilot programs with early-stage products and prototypes, and leverage data and learnings to iterate and improve the solutions
  • Work with product management, sales, and marketing on pricing plans for new product rollout to ensure a unified approach
  • Prioritize and propose strategic initiatives to address customer challenges and capitalize on market opportunities
  • Analyze competitive intelligence data to understand competitor strengths and weaknesses and how our products need to be differentiated against the market
  • Deliver solution proposals with prioritized features and corresponding justification
  • Other duties as assigned

Skills & Experience

  • 3+ years of product management experience required
  • Excellent technical, communication, and problem-solving skills
  • Ability to work independently and with a team
  • Excellent organization skills, and the ability to keep track of multiple tasks and goals

Ideal candidates will also have:

  • Previous experience in the identity and/or physical security industry, mobile credentials, access readers, Bring Your Own Key (BYOK), Bluetooth Low Energy (BLE), Near-Field Communication (NFC), One-Time Passwords (OTP), Personal Identity Verification (PIV), Apple Pay, Google Pay, Ultra-Wideband (UWB), Over-the-Air (OTA) management, Wiegand, Open Supervised Device Protocol (OSDP), Face to Face (F2F), Fast Identity Online (FIDO2)
  • Bachelor’s degree (preferred but not required)

Apply Now

Please send your cover letter and resume to Your application will be assessed within 5 working days. Please note only shortlisted candidates will be contacted.