IT Support Specialist

diversity-iconIT Department
distributed-icon Fremont, CA
  • East Bay area-based firm | Support the IT department
  • Full-time, Exempt Employee located in Fremont, CA

About Safetrust

Safetrust is a provider of digital credentials within mobility and IoT, with offices in the United States, Vietnam, and Australia. Safetrust provides solutions that combine software and hardware that allow customers to access their buildings, log onto their computers, sign and encrypt data and access web-based resources securely by using their mobile device or wearable. Safetrust products are shipped to customers and supported, either directly, as is the case with some Fortune 200 companies, or through a Channel Partner Program.

About the role

Safetrust is seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will be responsible for providing network administration for our global network, local IT support to our production line, and local support to our IT lab, including robotic automation. This position is based in Fremont, CA.

Duties & Responsibilities:

  • Provide network administration for our global network, including configuring routers and switches, monitoring network performance, and troubleshooting network issues.
  • Provide local IT support to our production line, including troubleshooting hardware and software issues, maintaining workstations and printers, and ensuring that all systems are up to date and running smoothly.
  • Provide local support to our IT lab, including supporting and maintaining robotic automation systems, ensuring all equipment runs smoothly, and troubleshooting any issues.
  • Ensure that all systems are backed up regularly and that data is protected and secure.
  • Collaborate with other teams to ensure all systems are integrated and working seamlessly.
  • Stay current with emerging trends and technologies, and make recommendations for improvements to our existing systems.


  • Minimum of 2 years of experience in IT support or network administration.
  • Experience with Windows operating systems and command lines.
  • Familiarity with networking concepts, including switches, VLANs, and Cisco experience.
  • Proficiency in Python scripting or Windows PowerShell.
  • Excellent communication skills and the ability to work well in a team environment.
  • Ability to work independently, prioritize tasks, and manage time effectively.
  • Ability to work flexible hours when needed.

Apply Now

If you are passionate about IT, have a strong work ethic, and are eager to learn and grow with our team, please send your cover letter and resume to Your application will be assessed within five working days. Please note that only shortlisted candidates will be contacted.